Returns & Exchanges
We want you to love your Sand Cloud gear as much as we do, which is why we offer a 30-day return window for all unwashed and unused items. If your purchase isn't making waves for you, our simple return process ensures a quick exchange or full refund to your original payment method.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Choose between a refund or a store credit exchange to receive a prepaid USPS shipping label sent directly to your email inbox.
Pack Your Items
Place your items in their original packaging or a sustainable mailer, ensuring all tags are attached and the products are in new condition.
Drop Off and Track
Affix the prepaid label to your package and drop it off at any authorized USPS location; you will receive a notification once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing